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AAK - Acta academica karviniensia

číslo 2016/3
SERVICE BLUEPRINTING AND DISCRETE SIMULATION IN HOSPITALITY PRACTICE (CASE STUDY)
[Service Blueprinting a diskrétní simulace v pohostinství v praxi (případová studie)]
ISSN:
1212-415X (Print)
2533-7610 (Online)
Year [Rok]:
2016
Volume [Ročník]:
XVI
Issue [Číslo]:
3
Authors [Autoři]:
Jan Hán, Zdena Lustigová, Štěpán Chalupa
Abstract [Abstrakt]:
Business process modeling and simulation have become a central aspect of the way businesses understand, support, and communicate about their processes. Frequent prominent approaches this paper deals with are 1/service blueprinting, 2/business process modeling notation (BPMN) and 3/ discrete-event simulation (DES), which might be generally event oriented, activity oriented and process oriented. The use of these approaches in the area of hospitality is still very rare. The authors present the issue, solutions and selected results, obtained from the case study, implemented in Prague, in the4-star hotel in 2015.
Keywords [Klíčová slova]:
hotel, modelling, service, simulation
JEL classification [JEL klasifikace]:
M00
Page range [Rozpětí stran]:
16 - 24
Full version [Plná verze]: